Frequently Asked Questions
What is your return policy?
We have a strict return policy where we only offer store-credit on returned products which is why we stress that customers need to take advantage of size charts and product photos on our product pages.
If we offered refunds for more frequent issues like sizing, there is a cost that both us and you have to bear. Retailers generally factor in higher prices knowing a certain number of products are bound to be returned/exchanged. We are trying to eliminate/reduce these costs and bringing you your product at a lower price point.
What is One Size and Plus Size?
Due to the relaxed fit and drape of a lot of our garments, we sell products in some non-traditional sizes. OZ is our version of a one size that fits anywhere from a Small to Extra Large. Plus size is our version of a one size that fits anywhere from a 1X to 3X. We strongly suggests comparing measurements from our size chart to that of your own body.
What are the wash care instructions for the products?
Each product will come with wash-care instructions but due to the delicacy of the manufacturing process we highly recommend hand-wash and hang dry.
Why does my product slightly vary from the product image shown on your website?
The weaving irregularities and shade variations are characteristic of the fabric and amount of hand-work that contributes to the product and in no way is to be taken as a defect.
Where can I send my authorized returns?
All returns should be sent to the following address:
89 Leuning St Unit A2/A3
South Hackensack, NJ 07606
The customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you qualify for a refund because of a defected product, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, please consider using a traceable shipping service or purchasing shipping insurance.