Frequently Asked Questions
What is your return policy?
No worries. We're happy to accept returns on unworn items in their original condition ( unwashed and tags attached). Returns have a $7 shipping fee where we will provide the shipping label. The fee is waived if you elect for store credit as opposed to a refund.We do suggest utilizing size charts where available, and only opening one of a product to try on if you're ordering multiple products. Returns can be initiated by emailing email@example.com with your order number as the subject line and the reason for returning in the body of the email. .
What is One Size and Plus Size?
Due to the relaxed fit and drape of a lot of our garments, we sell products in some non-traditional sizes. OZ is our version of a one size that fits anywhere from a Small to Extra Large. Plus size is our version of a one size that fits anywhere from a 1X to 3X. We strongly suggests comparing measurements from our size chart to that of your own body.
What are the wash care instructions for the products?
Each product will come with wash-care instructions but due to the delicacy of the manufacturing process we highly recommend hand-wash and hang dry for all of our products.
Why does my product slightly vary from the product image shown on your website?
The weaving irregularities and shade variations are characteristic of the fabric and amount of hand-work that contributes to the product and in no way is to be taken as a defect.
Where can I send my authorized returns?
All returns should be sent to the following address:
89 Leuning St
South Hackensack, NJ 07606
The customer will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you qualify for a refund because of a defected product, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, please consider using a traceable shipping service or purchasing shipping insurance.